Bellevue, WA
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
JOB #240432- Fraud Analyst 1 (Bilingual Spanish/English)
The Fraud Department is seeking a highly self-motivated individual who is able to perform detailed account investigations in a fast-paced work environment. Utilizing multiple data sources, the Fraud Analyst must interpret, organize, and process information to detect and prevent fraudulent activity on T-Mobile's network. The ideal candidate must have strong decision making skills, work well under pressure, and be able to adhere to department metrics. The candidate must be flexible and results oriented with excellent time-management skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Perform in-depth account investigation and analysis quickly and efficiently.
* Effectively analyze, compile, organize and interpret data from multiple
* investigation resources.
* Must meet department benchmarks, goals, and objectives which change can change monthly depending on business needs.
* Form well-founded conclusions and pursue investigation closure according to established department and legal practices.
* Perform multi-layered link analysis of all fraudulent accounts and trends.
* Identify and adapt to changing trends on a daily basis.
* Manage information of a proprietary and confidential nature, belonging to both customers and the corporation, adhering to both company and general legal guidelines.
* Handle high inbound call volume by assisting internal and external groups including fraud victims, customer care, financial care, sales office dealers, business and consumer credit, and activations.
* Process and complete all specialized reports and projects, as assigned by management.
QUALIFICATIONS:
* Proficiency in PC utilization on a Windows platform.
* Strong understanding of Microsoft Excel and Access is required.
* Advanced analytical and multi-tasking skills.
* Excellent communication and interpersonal skills.
* Ability to clearly explain complex issues and circumstances to laypersons, law enforcement and other applicable agencies.
* Critical focus on detail-oriented workflow and investigation process.
* Ability to manage workload using effective prioritization and time management.
* Ability to operate in a high-stress, accelerated pace environment while maintaining ability to shift priorities, as needed, in response to business demands.
* Capable of working towards team as well as individual metrics.
* Ability to learn new work processes and procedures.
* Willingness to work non-standard hours including: Evenings, nights, holidays and weekends.
EDUCATION AND EXPERIENCE:
* Minimum 1 year experience in the wireless industry.
* College degree or equivalent work experience.
* Prior experience in fraud investigation or closely related field preferred.
* Bi-Lingual Spanish speakers - shift differential would be paid for this skill.
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
To apply for this position, please copy and paste the following link into your browser address bar: http://tmobile.contacthr.com/14961071