Major Responsibilities
The Bilingual Customer Service Specialist is responsible for answering calls from our
subscribers, providers, and others who have questions about insurance coverage, benefits,
claims, etc. In addition, the Customer Service Specialist follows up and researches any
unresolved inquiries. The position is in a call center environment where call volumes
fluctuate. Performance is measured based on combination of quality, timeliness, and
availability to the customer. Acts as initial service contact for BCBSNC customers and
providers. Accurately receives, researches, and resolves customer/provider inquiries.
If an inquiry cannot be resolved at point of contact, tracks the inquiry to completion through
the appropriate departments.

The goal of the Customer Service Specialist is to be proactive about providing consistent,
reliable customer service experiences, and to promote the retention of the customer base.

Requirements:
• Must be fluent speaking in Spanish and English.
• Must be able to start April 14, 2008.
•High school graduate or GED with 1 year call center experience or High school graduate or
GED with 2 years customer service experience or Bachelors Degree
• Must be able to work an 8 hour shift.
• Must be able to attend the required Customer Service Training.
• Demonstrated proficiency operating a computer with Windows based navigation.

Additional Critical Skills & Knowledge Needed for Job:
• Commitment to high quality customer service.
• Working knowledge of automated telephone systems.
• Excellent oral and written communications skills.
• Ability to prioritize work and manage time effectively.
• Ability to work in teams and independently while exercising good judgment and
making timely decisions.
• Ability to work in a high-pressure environment and deal effectively with all customers.
• Must be dependable, organized, and flexible.
• Claims processing and claims coding knowledge preferred.

To apply for this position, please copy and paste the following link into your browser
address bar:
http://bcbsnc.contacthr.com/10710739
or submit your resume and salary requirements through our homepage.